REFUND POLICY

Due to the nature of all services provided by AS GLOBAL MARKETING, refunds are not eligible. You are agreeing to this policy when you purchase on www.asglobalmarketing.com.

CANCELLATION OF A PROJECT

Once the payment has been submitted, the project will begin. After this point, if the customer would like to cancel the project, they reserve the right to do so but a refund will not be eligible if this decision is made.

PAYMENT METHODS

Payment(s) made to AS GLOBAL MARKETING will be made via (BACS or the website). No other method is or will be accepted by this business. Payment plans are available via (klarna or PayPal) at checkout.

FORMS OF COMMUNICATION

For legal purposes AS Global Marketing will only communicate via email. By doing so both parties are able to keep a paper trail of all conversations had.

TURNAROUND TIMES

Please ask for the turnaround time for your project. Most projects have an average timescale but this can vary depending on the nature of the work required. Business days do not include weekends, and all major holidays.

REVISION + UPCHARGES

All designs receive 2 free revisions. After you have reached your limit of 2 free revisions, you will have the option to pay an upcharge fee of 50% of the original cost per revision.

DRAFTS

Draft images of ANY kind are for the purpose of approval only. You are prohibited to copy, manipulate, or distribute the draft designs to anyone for any reason. All drafts are the property of AS GLOBAL MARKETING.

RIGHTS TO USE DESIGNS

Once this project is completed, you “the Client”, grants permission to, AS GLOBAL MARKETING “the business”, to use for portfolio and/or marketing purposes unless agreed upon otherwise.

DISAPPEARANCE (GHOST) FEE

Although we do understand life happens, communication is key. If you have placed an order and do not submit your information within 3 working days you will receive 1 courtesy email. If you do not update us within 2 working days of this email, your order will be closed.

In the instance in the middle of your project, you disappear, and you will receive 1 courtesy email. If you do not respond within 5 working days of this email, your order will be closed.

All closed orders can be reopened within 30 days of closure for a fee of £100 which will need to be paid in full. If you attempt to reopen your order outside of the time frame stated above, you will need to pay full price for the services previously ordered.

DUPLICATING DESIGNS

AS GLOBAL MARKETING will not copy any designs. Referencing is permitted but we will not duplicate anybody's work, including our own.

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I, AS GLOBAL MARKETING, reserve the right to discontinue service if:
The customer is using profanity or being disrespectful.
The customer threatens an employee or the business owner, making that party feel like they are in danger.
The customer breaks the lawful rules of this business.
A charge has been disputed mid-service.
The customer is being condescending or belittling.
Lack of communication.
If the design asked of them does not meet a level of professionalism. This includes but is not limited to poor-quality pictures, profanity, lack of communication and more.

CLIENT RESPONSIBILITY

Clients are responsible for providing the correct information and photos at the beginning. AS GLOBAL MARKETING will not be responsible for missing information on your behalf.
AS GLOBAL MARKETING is not responsible for any misspelling or misinformation that the customer provides. The information that you submit is the information that will be used.

Clients are responsible for proofreading all information submitted before the order is finalised.
An upcharge will incur if we have to go in and change any information that was not proofread.

Clients are responsible for grammatically correct information. If provided with grammatically incorrect information, you will be asked to correct it.

FAILURE TO ABIDE CAN RESULT IN LEGAL ACTIONS

Failure to abide by said policy set by AS GLOBAL MARKETING will result in disciplinary actions such as no longer being able to book our services or legal actions.

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